The Itch Tickets promise
100% Buyer Guarantee
Every ticket on Itch Tickets is covered by a written guarantee. If we miss the mark, you get a comparable replacement or a full refund. No exceptions.
Valid tickets, every time
Tickets are authenticated and verified before delivery. If they don't get you in, we'll source comparable replacement seats — or refund you in full.
On-time delivery
Your tickets will arrive in time for the event. If a seller fails to deliver, we'll find you comparable replacements or issue a full refund.
Secure checkout
PCI-compliant payment processing, encrypted end to end. We never share your card details with sellers.
Full refund if cancelled
If your event is cancelled and not rescheduled, you'll receive a full refund of the ticket price, service fees, and delivery costs.
How to file a claim
- 1. Sign in to your account. Open the order you'd like help with.
- 2. Tap Contact Support. Or call us directly at (732) 547-2477.
- 3. Tell us what happened. We'll respond within 24 hours, often within minutes during business hours.
- 4. We make it right. Comparable replacement seats, an upgrade, or a full refund — your choice.