Terms of Use

Some features of the Site, such as saving favorite events, selling tickets, or viewing order history, require you to register for an account. When you register, you agree to provide accurate and complete information and to keep that information current. You can delete your account at any time by contacting us at akiva@itchtix.com. We may suspend or terminate your account as described in Section 10.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you believe your account has been accessed without your authorization, please notify us immediately. We are not liable for any losses resulting from your failure to keep your credentials secure.

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Site, you represent and warrant that you meet these requirements.

Itch Tickets operates a fan-to-fan resale marketplace that connects ticket buyers with independent ticket sellers. We are not the issuer of the tickets listed on our Services, and we are not affiliated with any team, venue, performer, tour, festival, or event organizer unless explicitly stated. Sellers — not Itch Tickets — own, price, and fulfill the tickets.

Sellers set their own asking prices, which may be above or below face value and may change based on supply and demand. The all-in price — including ticket price, service fee, and delivery — is displayed before you submit payment on the checkout page. By placing an order you authorize us to charge your payment method for the total amount shown.

An order is binding when you receive a confirmation from us. Tickets are typically delivered electronically by mobile transfer, instant download, or barcode. Estimated delivery times are shown at checkout. If tickets do not deliver before the event, our Buyer Guarantee applies (see Section 4).

All sales are final once an order is confirmed, except as required by our Refund Policy or applicable law. If an event is cancelled and not rescheduled, you will receive a full refund of the ticket price. If an event is rescheduled, your tickets are typically valid for the new date.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your own personal, non-commercial purposes.

You may not: (i) license, sell, rent, lease, transfer, assign, distribute, or commercially exploit the Site or any content on it; (ii) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Site; (iii) access the Site in order to build a similar or competing product or service; or (iv) copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Site except as expressly permitted by these Terms. All copyright and proprietary notices on the Site must be kept intact on any copies you are permitted to make.

We may modify, suspend, or discontinue the Site (or any part of it) at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

We have no obligation to provide you with support or maintenance for the Site, except as expressly described in our Buyer Guarantee or other policies.

All intellectual property rights in the Site and its content — including copyrights, patents, trademarks, and trade secrets — belong to Itch Tickets LLC or its suppliers. These Terms do not transfer any ownership rights to you, except for the limited access rights in Section 6.1. All rights not expressly granted are reserved.

If you share feedback or suggestions about the Site with us, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, royalty-free license to use that feedback freely, in any manner and for any purpose, without attribution. Please do not submit any feedback that you consider proprietary or confidential.

The Site may include links to or integrations with third-party websites or services, or may display third-party advertisements (collectively, "Third-Party Services"). We do not control, endorse, or take responsibility for any Third-Party Services. You use all Third-Party Services at your own risk, and you acknowledge and agree that the applicable third party's own terms and privacy practices will apply to such use.

Your interactions with other users of the Site are solely between you and those users. We are not responsible for any loss or harm resulting from those interactions, and we reserve the right, but have no obligation, to get involved in disputes between users.

To the fullest extent permitted by law, you release Itch Tickets LLC and its officers, employees, agents, successors, and assigns from all claims, demands, and damages of any kind arising out of or related to the Site, other users, or Third-Party Services. If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor or released party."

Except as described below, you and Itch Tickets agree to resolve all disputes arising out of or relating to the Site, its services, or these Terms through binding individual arbitration — not in court. Exceptions include: (i) claims that qualify for small claims court, brought on an individual basis; and (ii) requests for equitable relief related to intellectual property (such as trademarks, trade secrets, or copyrights). This arbitration agreement applies to all claims, including those that arose before you agreed to these Terms.

Before starting arbitration, the parties agree to try to resolve the dispute informally. The party raising the dispute must send written notice (an "Informal Notice") to the other party. Within 45 days of receiving that Informal Notice, the parties will meet by phone or video in good faith to try to work things out. Itch Tickets' notice address is akiva@itchtix.com or 2020 McDonald Ave, Brooklyn, NY 11223. If the informal dispute resolution process doesn't resolve the dispute within 60 days, either party may start arbitration.

Arbitrations will be administered by JAMS (www.jamsadr.com). Claims under $250,000 (excluding fees and interest) will use JAMS' Streamlined Arbitration Rules; larger claims will use JAMS' Comprehensive Arbitration Rules. Unless the parties agree otherwise, arbitration will be conducted in Kings County, New York. All arbitration materials and documents are confidential.

The arbitration request must include: (i) your contact information and account username (if applicable); (ii) a description of the claims and supporting facts; (iii) the relief you're seeking and a good-faith damages estimate; (iv) confirmation that you completed the informal resolution process; and (v) proof of any required filing fee payment.

The arbitrator has authority to resolve all arbitrable disputes, including questions about the scope and enforceability of this arbitration agreement — except that courts (not arbitrators) will decide: (i) challenges to the class action waiver below; (ii) disputes about arbitration fees; (iii) whether a condition precedent to arbitration has been satisfied; and (iv) which version of this agreement applies. The arbitrator may award the same relief as a court, but on an individual basis only. The arbitrator's award is final and binding, and judgment may be entered in any court with jurisdiction.

BY AGREEING TO ARBITRATION, YOU AND ITCH TICKETS WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.

ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR ITCH TICKETS MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. The arbitrator may only award relief on an individual basis. If a court finds this class action waiver unenforceable as to a specific claim, that claim may be litigated in state or federal court in Kings County, New York; all other claims remain subject to arbitration.

Each party bears its own attorneys' fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose.

If 100 or more substantially similar arbitration demands are filed against Itch Tickets within a 30-day period by the same law firm or coordinated group, JAMS will batch them into groups of 100 and appoint one arbitrator per batch, with one set of fees per batch.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to: Itch Tickets LLC, 2020 McDonald Ave, Brooklyn, NY 11223, or by email to akiva@itchtix.com. Your notice must include your name, address, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

If any part of this arbitration agreement is found invalid, it will be modified to the minimum extent necessary to make it enforceable; the rest of the agreement remains in effect.

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, at 1625 N. Market Blvd. Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The provider of the Site is Itch Tickets LLC, 2020 McDonald Ave, Brooklyn, NY 11223. To file a complaint regarding the Site, or to receive further information regarding use of the Site, send a letter to the above address or contact us at akiva@itchtix.com.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of your personal information. For details on how to exercise these rights, please see our Privacy Policy.

If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, and certain profiling. For details, please see our Privacy Policy.

If you are a Connecticut resident, you may have additional rights under the Connecticut Data Privacy Act (CTDPA), including rights of access, correction, deletion, and data portability, as well as the right to opt out of the sale of personal data, targeted advertising, and profiling. For details, please see our Privacy Policy.

If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of the processing of your personal data for targeted advertising, sale, or profiling. For details, please see our Privacy Policy.

If you are a Nevada resident, you have the right under Nevada Revised Statutes Chapter 603A to direct us not to sell certain information we have collected or will collect about you. To exercise this right, please contact us at akiva@itchtix.com.

Additional state-specific provisions may be required depending on our operations and user base. States with comprehensive consumer privacy laws as of 2026 include Texas, Oregon, Montana, Utah, Iowa, Indiana, Tennessee, and others. We review applicable state laws and update these notices as necessary.

We may update these Terms from time to time. If we make material changes, we may notify you by email (at the address on file) or by a prominent notice on the Site. Your continued use of the Site after notice of changes means you accept the updated Terms.

These Terms and any dispute arising out of or related to these Terms or the Site will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles. For any claim or dispute not subject to the arbitration provisions in Section 13, you and Itch Tickets irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Kings County, New York. Notwithstanding the foregoing: (a) either party may bring an action in any court of competent jurisdiction for injunctive or other equitable relief to protect its intellectual property rights (including patents, copyrights, trademarks, and trade secrets); and (b) either party may bring an individual action in small claims court for claims within that court's jurisdictional limits.

You agree not to export, re-export, or transfer any technical data or products acquired from the Site in violation of U.S. export control laws or applicable regulations in other countries.

By using the Site, you consent to receiving communications from us electronically (by email or notices posted on the Site). These electronic communications satisfy any legal requirement for written notice.

Itch Tickets is committed to making the Site accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). If you experience any difficulty accessing or navigating the Site, or if you have suggestions for improving accessibility, please contact us at akiva@itchtix.com or (732) 547-2477. We will make reasonable efforts to address accessibility concerns promptly.

These Terms (together with the Privacy Policy and any other policies or guidelines referenced herein) are the entire agreement between you and Itch Tickets regarding your use of the Site. If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to be valid, and the remaining provisions will continue in effect. Our failure to enforce any provision is not a waiver of that provision. The word "including" means "including without limitation." You may not assign these Terms without our prior written consent; we may assign them freely. These Terms bind any permitted assignees.

Copyright © 2026 Itch Tickets LLC. All rights reserved. All trademarks, logos, and service marks displayed on the Site are owned by Itch Tickets LLC or third parties. You may not use any of them without prior written consent from the owner.

Itch Tickets LLC
2020 McDonald Ave, Brooklyn, NY 11223, United States
Email: akiva@itchtix.com
Phone: (732) 547-2477