Buyer Guarantee Terms

What's covered

Every order confirmed on Itch Tickets is covered by the 100% Buyer Guarantee. We guarantee that (a) your tickets will be authentic and valid for entry; (b) they will arrive in time for the event; and (c) the seats will match the section, row, and quantity described in your order. If any of these promises fails, we will provide comparable replacement tickets or a full refund of the price you paid, at our option.

How to file a claim

You must notify us within 48 hours after the event (or immediately, if the issue is non-delivery before the event starts). File by emailing akiva@itchtix.com with your order number and supporting evidence (denial-of-entry notice, screenshot of undelivered transfer, photo of the seat, etc.).

Replacement first, refund second

Where comparable tickets are reasonably available, we will offer them as the primary remedy. "Comparable" means seats in the same section or one closer to the stage/field, in the same quantity. If no comparable tickets are available, we will refund the full purchase price to your original payment method within 14 business days.

Exclusions

• Events that took place as scheduled where you chose not to attend.
• Denied entry due to your conduct, intoxication, dress-code violation, or failure to present required ID.
• Force majeure where the event is rescheduled to a future date and your original ticket is honored.
• Damage to physical tickets after they are confirmed delivered to you.

Cap on liability

Our maximum liability under this Guarantee is the total amount you paid for the order, including all fees and taxes. We are not liable for travel, lodging, parking, childcare, or other incidental costs.