Privacy Policy

Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email address, billing and mailing addresses, and phone number.
• Demographic data, such as your city, state, country of residence, postal code, and age or date of birth.
• Profile data, such as the username and password that you may set to establish an online account on the Service, saved favorite events, preferences, and any other information that you add to your account profile.
• Communications data based on our exchanges with you, including when you contact us through the Service, social media, or otherwise, and including SMS opt-in confirmations and customer service inquiries.
• Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers, ticket details, and transaction history.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Payment data needed to complete transactions. Payment card information is collected and processed directly by our payment processors; we do not store full payment card numbers on our servers.
• Identity verification data, such as government-issued identification or tax ID, when required for seller verification or fraud prevention.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources, such as public records, social media platforms, and other publicly available sources.
• Data providers, such as information services and data licensors.
• Partners, such as marketing partners and event co-sponsors.
• Service providers that provide services on our behalf or help us operate the Service or our business.
• Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, language settings, mobile device carrier, and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Communication interaction data such as your interactions with our email or text communications (e.g., whether you open and/or forward emails), which we may do through use of pixel tags.

For more information concerning our automatic collection of data, please see the Cookie Policy section below.

We may offer features that help users invite their friends or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

• Provide the Service and facilitate ticket purchases, sales, and payouts.
• Enable security features of the Service.
• Establish and maintain your user profile on the Service.
• Communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages.
• Provide support for the Service, and respond to your requests, questions and feedback.

We may use your personal information to understand your needs and interests, personalize your experience with the Service and our Service-related communications, and remember your selections and preferences as you navigate webpages.

We may use your personal information to analyze your usage of the Service, improve the Service, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt out of our marketing communications as described in the "Your choices" section below. We do not use interest-based advertising cookies and do not share your personal information with third-party advertising partners for their own marketing purposes.

• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities.
• Protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims).
• Audit our internal processes for compliance with legal and contractual requirements or our internal policies.
• Enforce the terms and conditions that govern the Service.
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals' personal information. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you, and we will not attempt to reidentify any such data. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including analyzing and improving the Service and promoting our business.

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. We will respond to your request in accordance with applicable law.

You may opt out of marketing-related emails by clicking the "unsubscribe" link in the email or by contacting us. You may continue to receive Service-related and other non-marketing emails.

You can opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will receive one final confirmation message and no further texts.

Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information, see our Cookie Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of your personal information. We do not "sell" personal information as defined by the CCPA/CPRA. To exercise your rights, contact us using the information below.

If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, and certain profiling.

If you are a Connecticut resident, you may have additional rights under the Connecticut Data Privacy Act (CTDPA), including rights of access, correction, deletion, and data portability, as well as the right to opt out of the sale of personal data, targeted advertising, and profiling.

If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of the processing of your personal data for targeted advertising, sale, or profiling.

If you are a Nevada resident, you have the right under Nevada Revised Statutes Chapter 603A to direct us not to sell certain information we have collected or will collect about you. To exercise this right, please contact us at akiva@itchtix.com.

Additional state-specific provisions may be required depending on our operations and user base. States with comprehensive consumer privacy laws as of 2026 include Texas, Oregon, Montana, Utah, Iowa, Indiana, Tennessee, and others. We review applicable state laws and update these notices as necessary.