Privacy Policy

Itch Tix ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, services, or communicating with us, you agree to the practices described below.

Information We Collect

• Contact information such as name, email address, and mobile phone number you submit through our forms.
• Transaction information related to tickets you buy or list with us.
• Communications you send us, including SMS opt-in confirmations and customer service inquiries.
• Usage data such as pages visited and device information, collected automatically.

How We Use Information

• To process ticket purchases, sales, and payouts.
• To send appointment reminders, account notifications, and customer care messages (including SMS, when you opt in).
• To respond to inquiries and provide support.
• To improve, secure, and operate our services.
• To comply with legal obligations.

SMS / Text Messaging

If you provide your mobile number and check the SMS consent box on our forms, you authorize Itch Tix to send you text messages regarding appointment reminders, account notifications, and general customer care. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency may vary. Reply HELP for assistance or STOP at any time to opt out.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate our business (such as payment processors and hosting providers) under contractual confidentiality obligations, or when required by law. Mobile numbers and SMS consent data are never shared for marketing or promotional purposes.

Data Retention & Security

We retain personal information only as long as necessary for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. You can opt out of SMS messages at any time by replying STOP.

Contact Us

For privacy questions, contact:
Itch Tix
2020 McDonald Ave, Brooklyn, NY 11223, United States
Email: akiva@itchtix.com
Phone: (732) 547-2477